Shipping policy
<style>
:root{
--primary:#482d1f;
--accent:#ba8b61;
--bg:#e6decd;
--text:#3b2b23;
}
.shipping-wrapper{
margin:auto;
padding:20px 20px;
color:var(--text);
line-height:1.7;
}
/* header */
.shipping-header{
text-align:left;
margin-bottom:30px;
}
.shipping-header h1{
font-size:38px;
color:var(--primary);
margin-bottom:10px;
}
.shipping-header p{
margin:auto;
color:#6a5143;
}
/* steps timeline */
.timeline{
border-left:3px solid var(--accent);
padding-left:25px;
margin:40px 0;
}
.timeline-step{
margin-bottom:30px;
position:relative;
}
.timeline-step:before{
content:"";
position:absolute;
left:-36px;
top:3px;
width:18px;
height:18px;
background:var(--accent);
border-radius:50%;
}
.timeline-step h4{
margin-bottom:5px;
color:var(--primary);
font-size:18px;
}
/* cards */
.shipping-card{
background:#fff;
border-radius:8px;
padding:25px;
border:1px solid #eee;
margin-bottom:20px;
transition:.3s;
}
.shipping-card:hover{
box-shadow:0 10px 25px rgba(0,0,0,.05);
transform:translateY(-3px);
}
.shipping-card h2{
font-size:22px;
margin-bottom:10px;
color:var(--primary);
}
.shipping-card ul{
padding-left:20px;
}
/* alert */
.alert{
background:#fff4e8;
border-left:4px solid #e69b56;
padding:18px;
margin-top:15px;
border-radius:6px;
}
/* support */
.support-box{
background:var(--bg);
padding:30px;
border-radius:10px;
text-align:center;
margin-top:30px;
}
.support-box a{
color:var(--primary);
font-weight:600;
text-decoration:none;
}
.support-box a:hover{
color:var(--accent);
}
/* helpful links */
.links{
display:flex;
flex-wrap:wrap;
gap:10px;
margin-top:25px;
}
.links a{
flex:1 1 150px;
padding:12px;
text-align:center;
border:1px solid #eee;
border-radius:6px;
background:#fff;
text-decoration:none;
color:var(--primary);
transition:.3s;
}
.links a:hover{
background:var(--accent);
color:#fff;
}
/* mobile */
@media(max-width:600px){
.shipping-header h1{
font-size:30px;
}}
</style>
<div class="shipping-wrapper">
<div class="shipping-header">
<p><strong>Getting “Desi” to Your Doorstep</strong><br>
We know you’re excited to receive your order! Every TerraDesi garment is packed with care and love so it reaches you in perfect condition.</p>
</div>
<!-- ORDER PROCESS -->
<div class="shipping-card">
<h2>Order Processing & Urgent Orders</h2>
<p><strong>Standard Processing</strong><br>
Please allow <strong>1–3 business days</strong> for our team to process, pack, and dispatch your order from our Gurgaon warehouse. Orders placed on weekends or holidays are processed the next business day.</p>
<p style="margin-top:10px;"><strong>Urgent Orders (Free Express Delivery)</strong><br>
Have a last-minute wedding, festival, or event? We offer <strong>FREE Express / Next-Day Delivery</strong> for urgent orders within India. Simply contact our support team immediately after placing your order and we’ll prioritize dispatch.</p>
</div>
<!-- SHIPPING INDIA -->
<div class="shipping-card">
<h2>Shipping within India 🇮🇳</h2>
<p><strong>Delivery Partners</strong><br>
We partner with trusted courier networks like <strong>Shiprocket</strong> and <strong>Ithink Logistics</strong> to ensure safe delivery.</p>
<p style="margin-top:10px;"><strong>Delivery Timelines</strong></p>
<ul>
<li>
<strong>Metro Cities:</strong> 3–5 business days</li>
<li>
<strong>Rest of India:</strong> 5–7 business days</li>
<li>
<strong>Jammu & Kashmir, North-East & Rural Areas:</strong> 7–10 business days</li>
</ul>
<p style="margin-top:10px;"><strong>Shipping Costs</strong></p>
<ul>
<li>
<strong>Free Shipping:</strong> All orders above ₹599</li>
<li>
<strong>Standard Shipping:</strong> ₹99 for orders below ₹599</li>
</ul>
</div>
<!-- DELAYS -->
<div class="shipping-card">
<h2>Lost or Delayed Packages</h2>
<p>While our delivery partners are highly reliable, unforeseen circumstances such as weather conditions or logistical issues may occasionally cause delays.</p>
<p>If your order exceeds the estimated delivery timeline, please contact us:</p>
<ul>
<li>Email: support@terradesi.in</li>
<li>WhatsApp: +91-9953136959</li>
</ul>
<p>If tracking shows <strong>Delivered</strong> but you have not received the package, please notify us within <strong>48 hours</strong>. We will immediately raise an investigation with the courier.</p>
</div>
<!-- INTERNATIONAL -->
<div class="shipping-card">
<h2>International Shipping ✈️</h2>
<p>We proudly ship our Indian heritage worldwide — including the <strong>US, UK, Canada, UAE</strong> and more.</p>
<p><strong>Delivery Partners</strong><br>
International orders are shipped through reliable carriers such as <strong>DHL, FedEx, Aramex,</strong> and <strong>Xpressbees</strong>.</p>
<p style="margin-top:10px;"><strong>Delivery Timeline</strong><br>
International shipping typically takes <strong>7–15 business days</strong>, depending on your country and customs clearance.</p>
<p><strong>Shipping Costs</strong><br>
Rates are calculated at checkout based on package weight and destination.</p>
<div class="alert">
<strong>Important: Customs & Import Duties</strong><br>
International shipments are sent on a <strong>DDU (Delivered Duty Unpaid)</strong> basis. Any customs duties, import taxes, or local charges are the responsibility of the customer and must be paid to receive the package.
</div>
</div>
<!-- TRACK ORDER -->
<div class="shipping-card">
<h2>Order Tracking</h2>
<p>Once your order is shipped, you will receive an email and/or SMS with your tracking link.</p>
<p>If you cannot find the email, please check your spam or promotions folder.</p>
<p>You can also track your order here:</p>
<p><strong>Track Your Order</strong></p>
</div>
<!-- SUPPORT -->
<div class="support-box">
<h3>Need Help?</h3>
<p>Email: <a href="mailto:support@terradesi.in">support@terradesi.in</a></p>
<p>WhatsApp / Call: <a href="tel:+919953136959">+91-9953136959</a></p>
</div>
</div>