Shipping Policy
Getting “Desi” to Your Doorstep
We know you’re excited to receive your order! Every TerraDesi garment is packed with care and love so it reaches you in perfect condition.
Order Processing & Urgent Orders
Standard Processing
Please allow 1–2 business days for our team to process, pack, and dispatch your order from our Gurgaon warehouse. Orders placed on weekends or holidays are processed the next business day.
Urgent Orders (Express Delivery)
Have a last-minute wedding, festival, or event? We offer Express / Next-Day Delivery for urgent orders within India. Simply contact our support team immediately after placing your order and we’ll prioritize dispatch.
Shipping within India 🇮🇳
Delivery Partners
We partner with trusted courier networks like Shiprocket Logistics to ensure safe delivery.
Delivery Timelines
- Express Delivery Metro Cities: 2–4 business days
- Standard Delivery Metro Cities: 3–5 business days
- Rest of India: 4–7 business days
- Jammu & Kashmir, North-East & Rural Areas: 7–10 business days
Shipping Costs
- Free Shipping: All orders above ₹599
- Standard Shipping: ₹99 for orders below ₹599
Lost or Delayed Packages
While our delivery partners are highly reliable, unforeseen circumstances such as weather conditions or logistical issues may occasionally cause delays.
If your order exceeds the estimated delivery timeline, please contact us:
- Email: support@terradesi.in
- WhatsApp: +91-9953136959
If tracking shows Delivered but you have not received the package, please notify us within 48 hours. We will immediately raise an investigation with the courier.
International Shipping ✈️
We proudly ship our Indian heritage worldwide — including the US, UK, Canada, UAE and more.
Delivery Partners
International orders are shipped through reliable carriers such as DHL, FedEx, Aramex, and Xpressbees.
Delivery Timeline
International shipping typically takes 7–15 business days, depending on your country and customs clearance.
Shipping Costs
Rates are calculated at checkout based on package weight and destination.
Important: Customs & Import Duties
International shipments are sent on a DDU (Delivered Duty Unpaid) basis. Any customs duties, import taxes, or local charges are the responsibility of the customer and must be paid to receive the package.
International shipments are sent on a DDU (Delivered Duty Unpaid) basis. Any customs duties, import taxes, or local charges are the responsibility of the customer and must be paid to receive the package.
Order Tracking
Once your order is shipped, you will receive an email and/or SMS with your tracking link.
If you cannot find the email, please check your spam or promotions folder.
You can also track your order here:
Track Your Order