1. What We Collect

When you shop with us, we collect essential information to ensure a smooth shopping experience and fulfill your order:

• Personal & Contact Info: Name, Billing Address, Shipping Address, Email Address, and Phone Number.
• Payment Information: All payment details are processed securely through encrypted payment gateways. TerraDesi never stores sensitive banking or card information.
• Device & Tracking Information: We collect basic device data such as browser type, IP address, time zone, and cookies. Tools like Google Analytics and Meta Pixels help us understand how customers interact with our website.

2. How We Use Your Information

Your information is used strictly to provide the best shopping experience.

• Order Fulfillment: Processing payments, arranging shipping, and sending invoices or order confirmations.
• Customer Communication: Sending order updates and responding to customer service requests.
• Security & Fraud Prevention: Monitoring transactions to detect potential fraud or security risks.
• Marketing & Advertising: Sending relevant product recommendations or promotional communications.

3. Sharing with Trust

We deeply respect your privacy and never sell your personal data. We only share limited information with trusted partners when necessary.

• Shopify: Our secure e-commerce platform.
• Courier & Delivery Partners: Xpressbees, DHL, Delhivery, Shiprocket for order delivery.
• Analytics & Advertising: Google and Meta platforms help us understand customer preferences.

4. Marketing Communications & Opt-Out

If you subscribe to our updates, we may send promotional emails or WhatsApp notifications about new collections, sales, and brand updates.

Opt-Out Anytime:

• Click the Unsubscribe link in our emails.
• Reply STOP to WhatsApp notifications.
• Contact our support team directly.

5. Age Restriction

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

If you believe a minor has submitted personal information to us, please contact us to request removal.

6. Your Rights & Data Access

If you reside in a region with data protection laws (such as the EU), you have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your information